Check if the battery-status light is flashing amber ten times, indicating that the battery power is low. Turn the mouse and keyboard off, and then turn it on again.If the battery is exhausted, replace it with a new one.
Wireless pairing error message is received while pairing the mouse and keyboard with the computer. Unable to pair the mouse and keyboard with the computer. If the battery is fully depleted, the battery-status light will not turn on.
Turn the mouse off, and then turn it on. No response when the left or right mouse button is pressed. For more information, see the documentation that came with your computer. Turn off then on, and then turn on the Bluetooth. Ensure that the mouse and keyboard are set to Bluetooth Low Energy (BLE) mode in your computer. Check if the operating system is Windows 10, Windows 8, Chrome, Android. Check if the battery-status light is flashing amber, indicating that the battery power is low. If the mouse and keyboard uses a rechargeable battery, ensure that the battery is fully charged. The Bluetooth icon on the computer does not light up when connecting the mouse to the computer. Unable to pair the mouse and keyboard to the computer using Bluetooth. Insert the USB dongle into another USB port on your computer. using the port replicators, USB hubs, and so on. Ensure that the USB dongle is directly connected to your computer. Check if the battery status light is flashing amber, indicating that the battery power is low. Turn the mouse and keyboard off, and then turn on again. 
If the mouse uses a rechargeable battery, ensure that the battery is fully charged.The battery + and - ends should follow those indicated on the battery compartment label. Check if the battery is inserted correctly.
The white LED indicator on the top of the mouse does not light up when the mouse is turned on.
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