These are the most common reasons for a rejected payment. When a card is expired or if it has been reported as stolen or defrauded then the purchase will not be possible.Ī call to your card provider should help to determine the cause and the pertinent next steps as it pertains to the replacement of your card. While this is infrequently the case, at times, the limit on the card might have been reached and without room for it, the purchase cannot be made.
This applies to both post-paid, and pre-paid credit cards. Typically, you can resolve this by calling the number on the back of the card and asking for a temporary lift of this ban so you can make the purchase.
We are a Canadian-based company, if you are based outside of Canada, your card provider may have a block on international payments. Card issuers do not provide Prodigy with a great deal of information as to why they may do this on a case-to-case basis, but here are some common reasons why this happens: These Terms of Use are subject to change without notice.There are a few reasons why your card might have been rejected. If you'd like to request a refund, please Submit a Request via For information regarding refunds requested due to Prodigy’s inability to support your usage of the program technically, please see Prodigy’s Terms of Use.
If you choose to cancel your membership subscription without expressly requesting a refund from Prodigy by e-mail or phone, a refund will not be granted.Īfter the first 15 days of the most recent monthly term or 30 days of an annual term have elapsed, a refund will not be granted, nor will Prodigy pro-rate a fee charged. The refund will only be issued to the method of payment selected during your initial purchase of the membership subscription. If a refund is expressly requested by the owner of the membership subscription within:Ī full refund of fees paid for the most recent term will be granted.
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